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Privacy Policy

Last Updated: May 30, 2017

 

AIG Japan Holdings Kabushiki Kaisha (“AIGJH” or “We”) is committed to protecting the privacy of the individuals we encounter in conducting our business. AIGJH appropriately handles Personal Information and Individual Number in compliance with Japanese Personal Information Protection Law, “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures” (Number Act) and other personal information protection related laws and regulations as well as takes appropriate safety control measures considering the importance of personal information protection. We collect the Personal Information and Individual Number through proper and fair means to the extent necessary to conduct our operation. We will handle Personal Information and Individual Number that we collect both through our website and through other means (for example, from telephone calls, e-mails and other communications with us), in accordance with this Privacy Policy.

*For the handling of Personal Information other than Specific Personal Information, please refer to “I. Handling of Personal Information” below.
*For Specific Personal Information, please refer to “II. Handling of Specific Personal Information” below.
*Specific Personal Information means Personal Information that has Individual Number in its content.

 


I. Handling of Personal Information

  1. Who To Contact About Your Personal Information
    If you have any questions about our use of your Personal Information and Anonymously Processed Information, please contact us at the following address or phone number.  
     [Contact information for inquiries]
    AIG Japan Holdings Kabushiki Kaisha
    Compliance Office
    Kamiyacho MT Building, 4-3-20 Tranomon, Minato-ku, Tokyo, 105-0001
    Tel: 03-5400-3333
    Time in 9:00 a.m. -5:00p.m. except weekends, holidays and year-end and new year holidays

  2. Personal Information That We Collect
    Depending on your relationship with us (for example, person relating to our business), Personal Information collected about you and your dependants may include:  
    ・General Personal Information
    Your name; address; telephone details and Email address, etc. 

  3. How We Use Personal Information (“Purpose of Utilization”)
    We use this Personal Information to:
    Business management, financial management and other business incidental thereto as follows;
    ・Verify identity;
    ・Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks; and
    ・Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence).

  4. Provision of Personal Information/Data to third party and acquisition thereof from third party
    (1) AIGJH does not provide your Personal Information/Data to third party except when;
    ・ You give consent;
    ・ The AIGJH delegates the handling to another entity to the extent necessary to achieve the Purpose of Utilization; and
    ・ The AIGJH has to provide your Personal Information in accordance with laws and regulations, etc.
    (2) Except as provided in laws and regulations, AIGJH will keep records on matters relating to the provision of Personal Information provided to a third party (what Personal Information provided, when, to whom and how it was provided, etc.), and will confirm and record matters relating to the acquisition of Personal Information acquired from a third party (what Personal Information acquired, when, from whom and how it was acquired by the third party, etc.).

  5. Sharing of Personal Information
    AIG group companies (referred below) can have access to and use of Personal Information.
    (1) AIG group companies in Japan
    AIG member companies in Japan can have access to and use of Personal Information
    [Sharing of Personal Information in detail]
    Address, Name, Telephone number, E-mail address, etc.
    [Purpose of the sharing]
    (a) Notice and provision on product or service of the undermentioned group companies
    (b) Enhancement of product and service
    (c) Other operation incidental to each AIGJH’s business
    [Companies which share the information]
    AIG member companies in Japan
    Please refer the URL below.
    http://www.aig.co.jp
    [Responsible entity of shared personal information]
    AIG Japan Holdings Kabushiki Kaisha
    (2) AIG group companies
    AIG group companies can have access to and use of Personal Information only when necessary to fulfill the management or internal control purpose as stated below.
    [Sharing of Personal Information in detail]
    Address, Name, Telephone number, E-mail address, etc.
    [Purpose of the sharing]
    To fulfill the internal control related necessity such as appropriate management, compliance, risk management and internal audit.
    [Companies which share the information]
    AIG, Inc. and its consolidated subsidiaries stated in the disclosed financial statements. *
    * consolidated subsidiaries; Please refer Exhibit 21 of Form 10-K which is available via the website of the SEC.
    http://www.sec.gov/Archives/edgar/data/5272/000000527216000035/Exh21.htm
    [Responsible entity of shared personal information]
    AIG Japan Holdings Kabushiki Kaisha
    [AIG group]
    American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG’s core businesses include Commercial Insurance and Consumer Insurance, as well as Other Operations. Commercial Insurance comprises two modules – Liability and Financial Lines, and Property and Special Risks. Consumer Insurance comprises four modules – Individual Retirement, Group Retirement, Life Insurance and Personal Insurance. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
    For additional information, please visit our website at http://www.aig.co.jp.

  6. Handling of Sensitive Information
    AIGJH does not acquire, use or provide to a third party any personal information requiring consideration, etc. or personal information relating to the labor union membership, permanent domicile, medical treatment for health, etc. (excluding those that are made public by you, government organization, local public body or party provided at Article 76, item 1 of the Personal Information Protection Act or each item of Article 6 of enforcement regulation thereof, or those that are obvious from external appearance by looking at or shooting you; hereinafter referred to as “sensitive information”), except in the following cases:
    (1) Cases required based on laws and regulations;
    (2) Cases required for the protection of the life, body or property of individuals, and cases particularly required for the improvement of public health or promotion of sound development of children; and
    (3) Cases required for the cooperation with government institutions or local public bodies or persons entrusted by the foregoing in performing their duties prescribed by the laws and regulations.
    (4) The AIGJH has to provide your Personal Information in accordance with laws and regulations, etc.

  7. Security
    AIGJH takes appropriate measures to keep Personal Information of its customers up-to-date and accurate. AIGJH will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws.
    Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Information” above Section 1.)

  8. Other Important Information
    AIGJH takes reasonable steps to ensure that the Personal Information we handle is reliable for its Purpose of Utilization, and as accurate and complete as is necessary to carry out the purposes described in this Privacy Policy. AIGJH will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

    When AIGJH provides Personal Information to a service provider in accordance with outsourcing contract, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information. Any service provider that handles Personal Information on behalf of AIGJH is expected to use the strict security standards. In the event of incident, if any, concerning Personal Information, AIGJH will respond expeditiously and appropriately.

    Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries. We may transfer information internationally to AIG group companies, service providers, business partners and governmental or public authorities.

    In the event we provide any Personal Information to a third party (except for parties that have established a system conforming to the standards prescribed in the Rules for Personal Information Protection Committee regarding the handling of Personal Information) which is located in a foreign country (except for foreign countries which are specified in the Rules for Personal Information Protection Committee as having such a system for the protection of Personal Information as is considered to be on the same level as the system in Japan for protecting the rights and interests of individuals), we obtain from the principal an agreement that it acknowledges the provision of such information or an agreement that we provide such information in accordance with the relevant provisions of this Privacy Policy, with the exception of cases prescribed in each item of Article 23, paragraph 1 of the Personal Information Protection Act. Provision of Personal Information by AIGJH to an operating entity in a foreign country which is assumed in this Privacy Policy includes the following:
    ・Provision of Personal Information to a service provider in a foreign country relating to an outsourcing contract; and
    ・Use of Personal Information jointly with AIG group companies abroad.

  9. Continuing Improvement Concerning Handling of Personal Information
    AIGJH reviews periodically our handling of Personal Information and continues to make efforts for better handling of Personal Information.
    Any opinions or questions regarding on our handling of Personal Information may be brought in to the contact division stated above Section 1. Response will be given appropriately.
    When content of this privacy policy is revised, the revision will be notified promptly or publicized in our website.

  10. Request to Notify, Disclose, Correct and Cease Using etc, with respect to Personal Information
    When AIGJH is requested to notify, disclose, or correct, etc. (i.e. correct, make addition, delete), or cease using, etc. (i.e. cease using, erase) of your Personal Information, AIGJH, upon identification of yourself, will respond to such request to the extent it does not hamper AIGJH business. If AIGJH is not able to respond, it will provide you with the reason. AIGJH may charge you its prescribed service fee for your request for notification and request for disclosure of the purpose of use.
    Please contact the division of AIGJH above Section 1 about specific procedures for such request.

  11. Other Information We Collect Through the Site
    “Other Information” is any information that does not reveal your specific identity, such as:
          ・   Browser information;
          ・   Information collected through cookies, pixel tags and other technologies;
          ・   Demographic information and other information provided by you; and
          ・   Aggregated information

    Information Which Do Not Fall Under Other Personal Information We Collect
    We and our third-party service providers may collect other Information in a variety of ways, including:  
    (1) Through your internet browser:  
    Certain information is collected by most websites, such as your IP address (i.e., your computer’s address on the internet), screen resolution, operating system type (Windows or Mac) and version, internet browser type and version, time of the visit and the page(s) visited. We use this information for purposes such as calculating our website usage levels, helping diagnose server problems, and administering our website.
    (2) Using cookies:  
    Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to recognize your computer and to collect information such as internet browser type, time spent on our website, pages visited, language preferences. We may use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while visiting our website, or to gather statistical information about the usage of our website. Cookies do not include contact information on any customer.
    Cookies further allow us to present to you the advertisements or offers that are most likely to appeal to you. We may also use cookies to track your responses to our advertisements and we may use cookies or other files to track your use of other websites. You can refuse to accept other cookies we use by adjusting your browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of our website and some online products.
    (3) Using pixel tags, web beacons, clear GIFs or other similar technologies:  
    These may be used in connection with some website pages and HTML-formatted e-mail messages to, among other things, track the actions of our website users and e-mail recipients, measure the success of our marketing campaigns and compile statistics about our website usage and response rates.  
    We use Adobe’s Omniture analytics service, which uses cookies and web beacons to help us understand more about how our website is used by consumers so we can continue to improve it.  
    (4) From you:  
    Some information (for example, your location or preferred means of communication) is collected when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.
    (5) By aggregating information:  
    We may aggregate and use certain information (for example, we may aggregate information to calculate the percentage of our users who have a particular telephone area code).
    Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.

    Recording of Telephone Conversations
    We record the content of telephone conversations between you and our call center, etc.

  12. Handling of Anonymously Processed Information
    (1) Preparation of Anonymously Processed Information
    AIGJH will take the following actions when it prepares Anonymously Processed Information (information relating to an individual that can be produced from processing Personal Information so as neither to be able to identify a specific individual by taking action prescribed in the laws and regulations nor to be able to restore the Personal Information):
    ・To process the information in an appropriate manner in accordance with the standards prescribed in the laws and regulations;
    ・To take safety management measures for preventing any leakage of deleted information and method of processing, in accordance with the standards prescribed in the laws and regulations;
    ・To publicize the items of information contained in the Anonymously Processed Information; and
    ・Not to do any acts for identifying the individual of Personal Information which was used as the source of preparation.
    (2) Provision of Anonymously Processed Information
    In providing the Anonymously Processed Information to a third party, AIGJH will publicize the item of information which is contained in the Anonymously Processed Information to be provided and the method of provision, as well as clearly indicate that the information provided to the said third party is the Anonymously Processed Information.Third Party Websites
    This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link.  The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our group companies.

 


II. Handling of Specific Personal Information

  1. Appropriate Collection of Specific Personal Information
    AIGJH will collect your Specific Personal Information through legal and fair means. Unless stated by the laws and regulations, AIGJH will not request you to provide us your Specific Personal Information.

  2. Handling and Scope of Use (Purpose of Use) of Specific Personal Information
    AIGJH will handle your Specific Personal Information which we collect, only to the extent limited by the laws and regulations and to the extent of the following purposes of use which are prescribed by AIGJH. AIGJH will not collect Specific Personal Information beyond the said scope or provide it to a third party except as permitted by the laws and regulations:
    (1) Purpose of use
    AIGJH will use the Specific Personal Information which we collect, for the purpose of conducting the following business operations which are prescribed by the laws and regulations:
    ・Preparation of the report on payment of remuneration/fees, etc., real estate rentals, and consideration for purchase of real estate, etc.
    (2) Exceptions
    AIGJH may also use the Specific Personal Information in the following case based on the laws and regulations:
    ・If required for the protection of the life, body or property of an individual, and if there is agreement of the individual or it is difficult to obtain the agreement of the individual

  3. Outsourcing of Handling of Specific Personal Information
    AIGJH may outsource the whole or a part of the handling of Specific Personal Information to service providers. When outsourcing the handling of Specific Personal Information, AIGJH will establish beforehand the criteria for selecting the service provider, and give the service provider necessary and appropriate supervision such as confirming the information management system of the service provider in advance.

  4. Matters Relating to Safety Management Measures
    For preventing the leakage, loss or damage of Individual Number and Specific Personal Information and for the safety management of Individual Number and Specific Personal Information, AIGJH establishes the rules for handling thereof and the system or implementation of safety management measures, handles the information with care, and takes adequate security measures.

  5. Other Matters
    In addition to above Section 1 to Section 4, above Section 9 of I. and Section 10 of I. will be applied mutatis mutandis to the handling of Specific Personal Information.

  6. Who To Contact About Your Specific Personal Information
    If you have any questions about our use of your Specific Personal Information, please contact us at the following address or phone number:
    [Contact information for inquiries]
    AIG Japan Holdings Kabushiki Kaisha
    Compliance Office
    Kamiyacho MT Building, 4-3-20 Tranomon, Minato-ku, Tokyo, 105-0001
    Tel: 03-5400-3333
    Time in 9:00 a.m. -5:00p.m. except weekends, holidays and year-end and new year holidays

 


III. Other Matters Relating to Privacy Policy

  1. Third Party Websites
    This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which our website contains a link.  The inclusion of a link on our website does not imply endorsement of the linked site by us or by our group companies.

  2. Changes to This Privacy Policy
    We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.
    Please take a look at the “LAST UPDATED” date at the top of this Privacy Policy to see when it was last revised.